There is no interpretation of the failure codes as they do not indicate a type of failure, just that the drive has failed to complete the diagnostic successfully. If the drive continues to report a failure on the USB or Firewire port then refer the warranty services page to determine if the drive is within the warranty period and start the return process.įreeAgent Pro drives can give false diagnostic failures when tested using the FreeAgent Tools and connected via the eSATA interface. If you are testing a drive on MacOS then Firewire and USB tests should be reliable, but eSATA errors should be retested on FireWire or USB. If the drive continues to report a failure on the USB port then see the warranty services page to determine if the drive is within the warranty period and start the return process. Some eSATA and Firewire ports can block the diagnostic test and report a false failure. If you are testing a drive in a Windows based computer, be sure the drive is connected to the system via USB. If the Dashboard diagnostic test produces a ‘fail’ result, we recommend you test the hard drive with the SeaTools diagnostic program before pursuing a replacement of the hard drive. If your system fails to boot, see the Troubleshootingsection 5 later in this file. A pass or fail message from Seagate Dashboard could simply indicate other issues which do not warrant a hard drive replacement. The system willboot to the Linux operating system. Insert the SeaTools USB device and reboot or power on your computer. If the suggestion is to exchange the drive, please see the warranty services page to determine if the drive is within the warranty period and start the return process. Do not remove the SeaTools USB device while the tests are running. hard disk to the power and data cable, is not known to me. But i do not know, how to connect the ext. hard disk and scan and it will be quicker as it is not connected to usb. SeaTools will often provide suggestions based on the type of failure diagnostic during testing, follow those suggestions. The procedure you suggest, download seagate Dos tool and choose dvd as the first boot device in bios. If that software has produced a diagnostic code, see the steps below. Seagate Manager, Maxtor Manager, OneTouch Manager, and SeaTools have diagnostic software built into the program that can test the functionally of the drive.
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